Sep 14, 2010 by Paula
The PLDT technician came today. It was about time since my hubby has been requesting for one for what seems like decades already. I’m not really one to complain about the internet since I have all the time in the world to be in front of the computer. As long as we have connection, eventhough it’s so slow I can tolerate it. However, my hubby doesn’t have the luxury that I have. He has no time to browse his favorite sites at work because he’s always too busy there so when he gets home all he wants is to be able to use the internet fast and quick. He watches a lot of YouTube videos and he can’t do that with our current connection so he spends a lot of time calling PLDT customer service instead.
Well, he heard a lot of broken promises and suffered a lot of heartaches from PLDT customer service personnel but yesterday his hard work paid off. He was able to talk to a supervisor for the first time (yes, they’re so hard to get a hold off) and in less than 24 hours a technician came by to our house. I thought he was just going to give excuses for their lousy service and that our slow connection is just the way it should be but lo and behold it seems we had a lose cable all along. So after fixing it for a few seconds we checked our connection and it was even twice as fast as what it should be! Wow, I really was not expecting it. I immediately chatted with my hubby and he is super excited to go home. Thanks, PLDT! So guys, if you’re having a problem with your connection and wants a technician to come to your house ask for a supervisor. It would be very tricky because the technical support representative would say all kinds of things just so you won’t be able to talk to one but just persevere and you will be able to get one.
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